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Annual Pass FAQs | Wellington Country ParkAnnual Pass FAQs | Wellington Country Park
Annual Pass FAQs

FAQ’s

How do I purchase an Annual Pass?

You can purchase your Annual Pass at the tills in our Main Reception when you next visit the Park and your pass will be ready to use straight away!

You can also purchase your Annual Pass online – bring your confirmation with you on your next visit and we will take your information and your pass will be ready to use straight away.

I have purchased an Annual Pass online, what do I do next?

Bring your confirmation email with you on your next visit, we will then take all of your information while you are here and your pass will be ready to use straight away!

I visited the Park today and paid for a day entrance ticket, can I now buy an Annual Pass?

Yes you can, but only on the actual day of your visit! Pop in and see one of our Reception Team in the Main Building and we will deduct your day entrance ticket price off the Annual Pass price on a like for like basis. Please note, we will require a valid receipt.

When will my Annual Pass run from and too?

Your Annual Pass is valid from the day you purchase your pass and will run out on the same date the following year.

Please note; Wellington Country Park is closed from November to February half term.

At what age does my child need their own Annual Pass?

Children aged 2 and under have free entrance to Wellington Country Park. As soon as your child turns 3, they will require their own Annual Pass.

My child has turned 3 part way through my Annual Pass, are they free until my pass runs out?

Unfortunately not. As soon as your child turns 3 they will either require their own Annual Pass or you will need to pay for a normal day ticket.

Can friends and family use my pass to enter the Park?

Unfortunately not. Your Annual pass is sold on an individual basis and when presented will display your name and photograph. These passes are non-transferable and cannot be used by others.

Please note; a Childminders Annual Pass allows up to 3 unnamed children to visit the Park with the named adult childminder pass only. Children cannot visit the Park without the named Childminder.

What should I do if I have lost my Annual Pass card?

If you have lost your Annual Pass, you will need to purchase a new card for a replacement fee of £5.00 per lost card.

I want to purchase a Term Time Annual Pass, can I come on the weekend?

No sorry, a term time annual pass is valid Monday to Friday Term Time only and does not include weekends.

What dates do you base your Term Time Annual Pass on?

Wellington Country Park bases their Term Time Annual Pass dates on the Berkshire School holiday timetable.

I have a Childminders Annual Pass, can I come on the weekend?

No we are sorry, a Childminders Annual pass is only valid Monday to Friday. This pass is not valid on weekends or bank holidays.

I am moving away/started a new job so cannot use my pass/have had an injury and cannot use my pass etc etc – can I ask for a refund?

No we are sorry. All annual passes are non-refundable and non-transferable for any reason be it personal, family or business etc.

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